Shipping & Delivery
How long will it take to receive my order?
Expected Delivery Times for Credit Approved In Stock Orders:
- UPS Ground: See Map
- UPS Orange: 3-4 Business Days
- UPS Blue: 2-3 Business Days
- UPS Red: 1 (Next) Business Day
- Items shipped direct from manufacturer: Delivery times are listed on the item's product detail page. Note: Items shipped from the manufacturer are not available for shipment to Alaska or Hawaii.
Am I responsible for customs duties and taxes?
Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from WholesaleWaterProducts.com’s charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.
You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office or freight provider for more information.
Do you ship outside the United States?
Yes, WholesaleWaterProducts.com ships to customers all over the world every day.
Ordering from WholesaleWaterProducts.com is easy, just place your order and we will contact you with available shipping options. You can also call 1-951-708-1224 for rates or email our international sales department direct at info@wholesalewaterproducts.com.
How can I check the status of my order?
If your order states a "Shipped" status it has left our warehouse. You may trace the package(s) by utilizing the tracking number that is sent to you for the specific freight carrier.
How do I calculate my shipping charges?
We have a shipping calculator tool available on our shopping cart page. NOTE: Some items cannot be shipped via UPS, due to size, weight and hazardous materials restrictions. Some items may also have additional hazardous-materials charges. Shipping and handling rates are subject to change without notice.
How long do back-ordered items take to ship?
It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and receiving shipments at our distribution centers.
If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you'll have unloading help on hand.
If I have more than one item on my order and an item is on back order, do I get charged shipping twice?
Yes, each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
What taxes are applied to my order?
Residents of California must pay applicable sales tax. If you are a tax-exempt customer, please send us a copy of your state's exemption certificate.
When can a trace be initiated on my shipment?
UPS - 10 working days after ship date or Truck Freight - 10 working days after ship date.
What shipping carriers do you offer?
UPS Ground, UPS 3 Day, 2 Day and Next Day Air, Truck Freight - Yellow, ABF, Old Dominion, Lakeville Motor Express, and UPS Freight (depending on your location), Truck Freight Express - Yellow Time Critical and ABF Timekeeper (depending on your location)
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.